Terms of Service

Effective Date: 13 January 2026

Last Updated: 23 February 2026

Provider: AI Agency Lab Pty Ltd, Suite 271 / 10-20 Gwynne Street, Cremorne, 3121 / ABN: 12 690 321 094

By engaging our services, the Client agrees to the following terms:

These Terms apply to all clients. If you’re an individual consumer, Australian law gives you certain rights that we cannot exclude. Nothing here affects those rights.

1. Services

We provide workflow design, AI-assisted outputs, and technical automation to improve lead generation and operational processes. Services are limited to design, build, and delivery.

Services are provided with reasonable care and skill in accordance with professional standards. While we strive for reliable performance, we do not guarantee specific outcomes, results, or uninterrupted operation.

We do not provide legal, compliance, privacy, or security advice, and the Client remains responsible for these areas.

2. Client Responsibilities

• Provide accurate access, credentials, and data needed for workflow implementation.
• Ensure workflows comply with all applicable laws, platform terms, data governance requirements, and relevant regulatory compliance (including privacy laws and the Spam Act 2003). The Provider is not responsible for any errors, losses, or legal consequences arising from non-compliance or misuse.
• Review, validate, and authorise AI outputs before use.
• Accept that misuse of workflows may result in loss, account restrictions, or legal liability, and the Client is responsible for these outcomes.
• The Client is responsible for documenting permitted uses of collected data and enforcing prohibited uses, including via email, social media platforms, or SMS campaigns. The Client remains fully responsible for any downstream legal or regulatory obligations arising from the collection, storage, or use of such data.
• The Client is responsible for implementing operational controls, access restrictions, policies, training, and audits to prevent misuse of data collected via workflows. The Provider does not enforce these controls and is not liable for any failures to do so.
• The Client defines the criteria for data collection, schedules collection in line with planned outreach, and ensures that any out-of-scope, inaccurate, or irrelevant records are promptly removed. The Provider does not manage cohort selection or deletion of records.
• Where workflows include human-in-the-loop processes, the Client manually reviews responses, updates or removes individuals from active or suppression lists, and maintains records to prevent re-contact. The Provider is not responsible for reviewing messages, enforcing opt-outs, or maintaining suppression or response records.
• The Client is responsible for ensuring that any notices or templates inserted into workflows for regulatory compliance (e.g., APP 5 notices) are accurate, accessible, and fully compliant. The Provider may implement these templates but does not guarantee compliance or assume regulatory responsibility.
• The Provider does not access, store, retain, or transmit Client data beyond the execution of workflows. Any data processed by the workflows, including through APIs or external connectors, remains the responsibility of the Client. The Provider is not liable for any loss, corruption, or misuse of such data.

3. Access & Roles

• Only named individuals approved by the Client may access accounts.
• Testing may occur in a staging environment under the Provider’s account; live systems are used only with explicit Client approval.
• The Provider may build and implement automations that handle, process, or move data, but is not responsible for how data is stored, managed, or handled by the Client or any third-party platform. The Client remains fully responsible for ensuring compliance with all applicable data privacy, security, and regulatory obligations. The Provider does not assume liability for any breaches, data loss, or regulatory consequences arising from the Client’s systems, configurations, or third-party platforms.
• Clients are responsible for managing and maintaining account security, including MFA, access controls, and operational security frameworks such as the ASD Essential Eight. The Provider does not manage or monitor account security and is not responsible for security breaches or account compromises arising from the Client’s systems, credentials, configurations, or third-party platforms.

4. Ownership

• The Client owns all workflows, tools, and deliverables created in their accounts.
• The Provider retains ownership of methods, templates, reusable components, and know-how.The Client may not claim exclusive rights or ownership of the Provider’s methods or reusable components, nor prevent the Provider from using these in other client work.
• Modifications by the Client post-delivery are at the Client’s risk, and the Provider is not liable for outcomes.
• Delivered workflows include documentation and guidance for operation. The Provider may provide explanations or handover support, but ongoing management and operational responsibility remain with the Client unless otherwise agreed in a separate agreement.

5. Third-Party Platforms

• Workflows may use third-party tools (e.g., LinkedIn, Phantombuster) on Client-approved accounts.
• Platform access changes, restrictions, or downtime may affect workflows; the Provider is not liable for such changes.
• Automation may violate third-party terms; the Client accepts all risk, including account restrictions or bans.
• The Client is solely responsible for complying with all third-party terms of service, platform rules, and policies. The Provider does not monitor, enforce, or manage compliance with any third-party TOS.

6. AI Outputs

• AI-generated outputs are for operational guidance only and may be inaccurate, incomplete, or misleading.
• The Client must review and validate outputs before use.
• The Provider is not liable for any decisions, actions, or outcomes based on AI-generated outputs.
• Some workflows may include AI-generated outputs or automated decision-making (ADM). These outputs are for operational guidance only and may be inaccurate, incomplete, or misleading.
• Where workflows include human-in-the-loop (HITL) review, the Provider may perform checks and guidance, but the Client remains responsible for all decisions, actions, and outcomes arising from the use of workflows.
• The Client must review, validate, and authorise any outputs before use.
• The Provider is not liable for any decisions, actions, or consequences based on AI-generated outputs, ADM, or HITL guidance.

7. Limitation of Liability

Services are performed professionally and in good faith, but the Provider does not guarantee workflow performance, accuracy, or uninterrupted operation.

The Provider is not liable for indirect, consequential, or business interruption losses, including lost revenue, profits, or reputation.

The Client’s agreement to indemnify the Provider and the limits on liability do not apply to grossly negligent or intentionally harmful actions in the design or execution of workflows, and the Provider is not responsible for regulatory compliance, legal obligations, or outcomes resulting from how the Client uses the workflows or data.

The Client agrees to indemnify and hold the Provider harmless against any claims, losses, damages, fines, penalties, or legal costs arising from the Client’s actions, omissions, or failure to comply with applicable laws, regulations, platform terms, data privacy obligations, or operational responsibilities. This includes, but is not limited to:

• Misuse of workflows or AI outputs
• Breach of applicable laws or third-party platform terms
• Third-party service failures or restrictions
• Collection, use, or management of data, including human-in-the-loop decisions, suppression lists, and opt-outs
• Regulatory compliance obligations, including APP, Spam Act 2003, and other relevant privacy/security laws

These limits on liability apply as much as the law allows and do not take away any rights you have under Australian Consumer Law.

8. Fees & Payment

• Fees are set out in proposals or invoices and are payable according to agreed terms.
• Non-payment may result in suspension of services until payment is made.
• Fees exclude taxes unless otherwise stated.
• Payment of an invoice constitutes acceptance of these Terms of Service, which are available on our website and referenced on the invoice.

9. Termination

• Either party may terminate with written notice if obligations are not met.
• Termination does not remove payment obligations for completed work.
• Clients retain ownership of delivered workflows upon payment.

10. Governing Law

These Terms are governed by Australian law, and any disputes are subject to the jurisdiction of local Australian courts.